Appliance Socal
Digital Ecosysem for appliance repairing business atomation.
Time
Ongoing
Type
Ecosystem
Industry
Machinery production
Platform
Bitrix24
Appliance Socal
Appliance Socal
Project Idea
The client's company has been repairing household appliances for many years and was about to go through another wave of scaling. The owner wanted the business to remain fully transparent and manageable for management despite the large volume of orders and employees. He wanted to develop a mobile application for his technicians. On our part, we suggested developing not just an application but an integrated system consisting of the application, CRM, and analytical dashboards.
The Сlient Had
Initial idea
We were responsible for
Frontend development
Backend development
CRM Integration
Features
Ecosystem we developed helps businesses track every action of each employee, every incoming and outgoing dollar, and consolidates this information into a system of analytical dashboards that allows you to
answer any question about the current state of the business. Additionally, the ecosystem helps employees follow company regulations by automating the verification of their work where non-compliance with
regulations could harm the business.
Wireframes
Technology stack
Laravel
React
Bitrix
PHP
Team
Project manager
UX/UI designer x 2
Business analyst
Backend engineer x 2
QA engineer
Frontend engineer x 2
KeyFeatures
Dispatch Dasboard
The dispatchers' schedule calendar helps to quickly understand the workload of technicians for the current day or week and find slots for new clients.
Automated sales funnel
The automated sales funnel allows both managers and executives to see at which stage of the sales process each client currently is and how to accelerate the generation of new revenue.
List of service calls
A full-featured task tracker for technicians.
Invoicing and signature
Payment acceptance by technicians and managers.
Multi-orders
The ability to start work on a new order with the client without creating a new request again.
Appliance Socal
Appliance Socal
Development Process
Ideation
Based on the client's ideas, we developed detailed block diagrams of the ecosystem and described requirements for each block.
Research
We studied existing solutions on the market and selected the most suitable ones for the client's tasks" would be an appropriate translation.
Design
We developed prototypes and designs for all custom blocks of the system.
Development
We developed MVP
Testing
We tested it in several stages - internal testing and testing on a small group of technicians.
Project development
After a successful MVP launch, we continued to add features to the project.
What we have now?
The client's company has been repairing household appliances for many years and was about to go through another wave of scaling. The owner wanted the business to remain fully transparent and manageable for
management despite the large volume of orders and employees. He wanted to develop a mobile application for his technicians. On our part, we suggested developing not just an application but an integrated system
consisting of the application, CRM, and analytical dashboards.
50
technicians
100
repairs per day
5
cities
We solved the task of managing the brand's reputation on marketplaces in an elegant and cost-effective way.
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