Appliance Socal

Digital Ecosysem for appliance repairing business atomation.
Time

Ongoing

Type

Ecosystem

Industry

Machinery production

Platform

Bitrix24

Appliance Socal
Appliance Socal

Project Idea

The client's company has been repairing household appliances for many years and was about to go through another wave of scaling. The owner wanted the business to remain fully transparent and manageable for management despite the large volume of orders and employees. He wanted to develop a mobile application for his technicians. On our part, we suggested developing not just an application but an integrated system consisting of the application, CRM, and analytical dashboards.

The –°lient Had

Initial idea

We were responsible for
Frontend development
Backend development
CRM Integration

Features

Ecosystem we developed helps businesses track every action of each employee, every incoming and outgoing dollar, and consolidates this information into a system of analytical dashboards that allows you to answer any question about the current state of the business. Additionally, the ecosystem helps employees follow company regulations by automating the verification of their work where non-compliance with regulations could harm the business.

Dispatch module

The dispatchers' schedule calendar helps to quickly understand the workload of technicians for the current day or week and find slots for new clients.

Payment system

Payments from clients can be accepted by either the technicians or the company's managers using any method - from a written check to payment by card or PayPal.

Mobile app for technicians

In the application, technicians can see all of their service calls. For each call, they can add additional information, assign tasks to the manager, issue an invoice to the client, order parts for the client, and much more.

Wireframes

Technology stack

Laravel

React

Bitrix

PHP

Team

Project manager
UX/UI designer x 2
Business analyst
Backend engineer x 2
QA engineer
Frontend engineer x 2

KeyFeatures

Dispatch Dasboard

The dispatchers' schedule calendar helps to quickly understand the workload of technicians for the current day or week and find slots for new clients.

Automated sales funnel

The automated sales funnel allows both managers and executives to see at which stage of the sales process each client currently is and how to accelerate the generation of new revenue.

List of service calls

A full-featured task tracker for technicians.

Invoicing and signature

Payment acceptance by technicians and managers.

Multi-orders

The ability to start work on a new order with the client without creating a new request again.
Appliance Socal
Appliance Socal

Development Process

Ideation

Based on the client's ideas, we developed detailed block diagrams of the ecosystem and described requirements for each block.

Research

We studied existing solutions on the market and selected the most suitable ones for the client's tasks" would be an appropriate translation.

Design

We developed prototypes and designs for all custom blocks of the system.

Development

We developed MVP

Testing

We tested it in several stages - internal testing and testing on a small group of technicians.

Project development

After a successful MVP launch, we continued to add features to the project.

What we have now?

The client's company has been repairing household appliances for many years and was about to go through another wave of scaling. The owner wanted the business to remain fully transparent and manageable for management despite the large volume of orders and employees. He wanted to develop a mobile application for his technicians. On our part, we suggested developing not just an application but an integrated system consisting of the application, CRM, and analytical dashboards.
50
technicians
100
repairs per day
5
cities

GetFlat - An advertising network

Automation
Bots
AI
We solved the task of managing the brand's reputation on marketplaces in an elegant and cost-effective way.
Read more
Let's work together

Have a project?
Let's make great things!

By clicking the Send Request button you agree to our Privacy Policy terms